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Sith_Happens
2011-12-12, 09:42 PM
So, with SW:TOR Early Access starting tomorrow, I figured I'd update my graphics card to the newest drivers. Unfortunately, it seemed to have not worked correctly and I had to roll back. I've never done this before so I'm not sure what I did wrong or how I can get it to work.

I have a Dell Studio XPS 16 with Windows 7 64-bit and a Mobility Radeon HD 5730.

Here's the step-by-step of what I did:
1. Went to the drivers page on the AMD website and selected my card series and OS. I'm quite positive that I selected all the correct options here.
2. Downloaded the Catalyst Software Suite. It then saved an .exe to my AppData > Local > Temp folder.
3. Ran the .exe, which opened the Catalyst install manager.
4. Chose "Express install" and did not change any of the save locations.
5. At one point while doing #4, a popup appeared saying that I did not have an "ATI" folder and asking if I wanted to create one. I clicked "yes." (I have an "AMD" folder but I wasn't comfortable trying to change the install location to it.)
6. Installation began.
7. At end of installation, received an error message saying that no drivers were detected on my device (or something to that effect) and noticed that my desktop/GUI was borked (lowest screen resoulition, missized windows, no taskbar transparency, etc.)
8. Rolled back my drivers.
Brother Oni
2011-12-13, 08:19 PM
Have you tried the Automatically Detect and Install function (http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx), or did you try the manual selection only?

Just to double check, you're trying to download the Mobility Catalyst 11.12 package for Windows 7 64bit (http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx)?
Sith_Happens
2011-12-13, 10:59 PM
Have you tried the Automatically Detect and Install function (http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx), or did you try the manual selection only?

Just manual.


Just to double check, you're trying to download the Mobility Catalyst 11.12 package for Windows 7 64bit (http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx)?

Well technically I was trying to install 11.11 since 11.12 just came out today, but yes, that's the one.
Brother Oni
2011-12-14, 02:13 PM
I suggest trying Autodetect just in case your graphics card isn't what you think it is, or there's an error during your initial selection.

You are trying to install the drivers while on an administrator account and/or User Account Control is disabled?
Sith_Happens
2011-12-15, 06:57 AM
I suggest trying Autodetect just in case your graphics card isn't what you think it is, or there's an error during your initial selection.

You are trying to install the drivers while on an administrator account and/or User Account Control is disabled?

Administrator. I'll try the autodetect later this week, I just want to run a new backup first and right now I'm too busy playing SW:TOR to do that.:smallwink: