Dodom
2016-09-01, 08:31 AM
Yesterday at work, a patient came late at night and left an unidentified sample, and left just a bit too quick for us to check it with him, so it'd have to be thrown away.
But the requisition was properly filled, so if I could catch him, I could at least give the paper back along with a new container WITH a label this time. If not he'd have to go back to the clinic and get a new copy out of the archive and depending on the clinic it may well take all day.
And that's where I messed up. His requisition had a cellphone* number on it, and he was likely still in the hospital, so all I thought was if I hurried I could call him before he took the bus home. Turns out, he did not have the cellphone with him, it was at home and his grandma picked up the call.
So I was left to explain that actually the hospital calling late for Danny(fake name, obviously) was a mistake and no, nothing had happened to her Danny, she was worried, and if she's pissed off now it'll be entirely understandable.
So now I'm feeling all stupid and guilty and worried. If she makes a professional complaint it won't be a big case but it'll be justified, and even if she doesn't I still acted without thinking and worried someone for nothing and I'm so mad at myself.
Sorry, right now I just needed to rant.
*: Actually I'm not even sure it was a cellphone number anymore, I thought those numbers starting with 938 (fake numbers too, just to be safe) belonged to a cellphone company, but Google returns nothing about such a deal, I may have just heard an urban legend and not questioned it due to the subject not seeming important at the time.
But the requisition was properly filled, so if I could catch him, I could at least give the paper back along with a new container WITH a label this time. If not he'd have to go back to the clinic and get a new copy out of the archive and depending on the clinic it may well take all day.
And that's where I messed up. His requisition had a cellphone* number on it, and he was likely still in the hospital, so all I thought was if I hurried I could call him before he took the bus home. Turns out, he did not have the cellphone with him, it was at home and his grandma picked up the call.
So I was left to explain that actually the hospital calling late for Danny(fake name, obviously) was a mistake and no, nothing had happened to her Danny, she was worried, and if she's pissed off now it'll be entirely understandable.
So now I'm feeling all stupid and guilty and worried. If she makes a professional complaint it won't be a big case but it'll be justified, and even if she doesn't I still acted without thinking and worried someone for nothing and I'm so mad at myself.
Sorry, right now I just needed to rant.
*: Actually I'm not even sure it was a cellphone number anymore, I thought those numbers starting with 938 (fake numbers too, just to be safe) belonged to a cellphone company, but Google returns nothing about such a deal, I may have just heard an urban legend and not questioned it due to the subject not seeming important at the time.