Quote Originally Posted by Peelee View Post
Bolded the key word there. We don't have one on file. The doctor may. No clue who their doctor is, this is a person we've never seen before that walked in the door (as is always the case when this scenario comes up). And I can promise you, ain't none of them are from out of town. We do have a handful of expats, actually (one was even impressed I was able to guess his non-British accent, which made me feel pretty cool), and literally every single one of them has never had this problem.
Okay, cool! Not defending their action was just making a note.

I hate dealing with bad clients/customers as well v_v