Loading and/or speed issues

[Rawhide]

Please use this thread to report any major loading and/or speed issues with the forum. Please don't report if a single page load or post took a while to load or submit, just if there is a continuing issue over a period of time.

Please include the following information:

• When it started
• When it finished (or if still ongoing)
• Your timezone
• Your region (Country at the very minimum, but state/providence would be very helpful—and city too—if you are happy to drill down that far)
• The browser(s) and device(s) you are using
• Details of the issue, including approximate wait times and any error messages

[Grey_Wolf_c]

Rawhide,

Please be aware I'm experiencing significant slowdown in loading time of all pages of the forum, for the last 30 minutes or so - including a good 20 seconds to load this topic & another 15-ish to load the "reply to thread".

ETA: posting itself was 30 seconds, and accessing the Edit Post section, 15.

Yours,

Grey Wolf

[Rawhide]

Rawhide,

Please be aware I'm experiencing significant slowdown in loading time of all pages of the forum, for the last 30 minutes or so - including a good 20 seconds to load this topic & another 15-ish to load the "reply to thread".

ETA: posting itself was 30 seconds, and accessing the Edit Post section, 15.

Yours,

Grey Wolf

If it is not your end, then I think that was actually a CloudFlare issue. I'm seeing no over-saturation of resources, but I was temporarily unable to ping the CloudFlare managed IP.

[ATHATH]

Rawhide,

Please be aware I'm experiencing significant slowdown in loading time of all pages of the forum, for the last 30 minutes or so - including a good 20 seconds to load this topic & another 15-ish to load the "reply to thread".

ETA: posting itself was 30 seconds, and accessing the Edit Post section, 15.

Yours,

Grey Wolf

Can confirm; I'm experiencing this issue as well, with similar loadtimes.

I'm currently using the Safari app on my iPad to browse the forums (and am experiencing this issue on this device), if that is at all relevant.

[Grey_Wolf_c]

If it is not your end, then I think that was actually a CloudFlare issue. I'm seeing no over-saturation of resources, but I was temporarily unable to ping the CloudFlare managed IP.

I gave it an hour, but upon returning to see your answer, I've been getting a large amount of error 522 (timeout between the cloudflare network and the web server, according to the page). The error claims that cloudflare is "working" and that the forums are in "error". I was even informed a couple of times that the site was down and offered a cache'ed version. I have a screenshot & a "Ray ID" in case either are relevant.

Yours,

Grey Wolf

[Rawhide]

I've moved this discussion to a thread of its own, and updated the first post to request more information about the issue. Please check the first post and fill in as much of that information as you can remember.

[Rawhide]

I gave it an hour, but upon returning to see your answer, I've been getting a large amount of error 522 (timeout between the cloudflare network and the web server, according to the page). The error claims that cloudflare is "working" and that the forums are in "error". I was even informed a couple of times that the site was down and offered a cache'ed version. I have a screenshot & a "Ray ID" in case either are relevant.

I'm not seeing any major or out of the ordinary spikes or dips in any of the server resources, and I was able to connect during that same period at full speed. This makes me suspect that the 522 page CloudFlare displayed was incorrect, or that there was a network issue between a specific CloudFlare region and the server. Either way, the issues so far seem to be only affecting people using your regional edge servers. I will continue to monitor this and have moved this to a new thread (as noted above) in order to better determine the cause.

[Rawhide]

Using a proxy server, I have connected to the forums from the same general location as believe you are, and confirmed that the site does appear to be loading slower. I switched to a different proxy server in the same country, and the site loads just fine.

[Typewriter]

Just wanted to say that last night (after your most recent post) the forums were still very slow to navigate (15-20 seconds per click) but this morning things are incredibly snappy and responsive.

Bellevue/NE
Google Chrome

[Typewriter]

Follow up - About 30 minutes after my last post the site crashed on me and wouldn't load for a few minutes. Then it started working again and was fast again. Now it's taking about 20 seconds per click again.

I'm guessing there's stuff going on behind the scenes but figured I'd post this update just in case it was relevant at all.

[LudicSavant]

Please use this thread to report any major loading and/or speed issues with the forum. Please don't report if a single page load or post took a while to load or submit, just if there is a continuing issue over a period of time.

Please include the following information:

• When it started
• When it finished (or if still ongoing)
• Your timezone
• Your region (Country at the very minimum, but state/providence would be very helpful—and city too—if you are happy to drill down that far)
• The browser(s) and device(s) you are using
• Details of the issue, including approximate wait times and any error messages

- Issue has persisted since the forum came back up.
- still ongoing
- PST
- LA area, California, USA
- Issue occurred on both Firefox and Chrome.
- It either takes excessively long to load pages on the forum, OR gives me a page saying ERROR 522: Connection timed out.

[OzDragon]

- Issue has persisted since the forum came back up.
- still ongoing
- PST
- LA area, California, USA
- Issue occurred on both Firefox and Chrome.
- It either takes excessively long to load pages on the forum, OR gives me a page saying ERROR 522: Connection timed out.

Same as LudicSavant with the exception of it happening in Houston, TX

[Avalon®]

Same problem as LudicSavant and OzDragon except in the Philippines (GMT+8). Been barely able to even access the forums. This has resulted in a severe bottleneck for a game I'm recruiting for.

[Thundercracker]

Same. It comes and goes in bursts, sometimes lasting hours at a time.

Singapore, using safari on iPhone.

[Rawhide]

Are you still experiencing issues? Would like everyone to report back.

[Grey_Wolf_c]

Loading speed is back to normal from my end.

Grey Wolf

[Avalon®]

It seems to be working fine at the moment but I think it should be kept under observation for a while more.

[LudicSavant]

Are you still experiencing issues? Would like everyone to report back.

It seems to be working okay now. Will post again if that changes.

[Typewriter]

Things seem good this morning.

[Thundercracker]

Are you still experiencing issues? Would like everyone to report back.

It seemed to be normal today, no issues

[Rawhide]

I've made a change which might mean that these speed issues could return. Please remember to include the following information:

Please include the following information:

• When it started
• When it finished (or if still ongoing)
• Your timezone
• Your region (Country at the very minimum, but state/providence would be very helpful—and city too—if you are happy to drill down that far)
• The browser(s) and device(s) you are using
• Details of the issue, including approximate wait times and any error messages

Also, please include a screenshot if you get a 522 (or other Cloudflare) error.

[Grey_Wolf_c]

I've made a change which might mean that these speed issues could return. Please remember to include the following information:



Also, please include a screenshot if you get a 522 (or other Cloudflare) error.

Don't have a place to host the screenshot, but this was the text at the top:
Error 520 Ray ID: 56f4cff06e42d292 • 2020-03-05 15:18:54 UTC
Web server is returning an unknown error

Under it, a simplified picture claiming the forum.giantitp.com host is in "Error" and cloudflare is "Working"

When it started: just now, maybe two minutes ago, by the time I post this
When it finished (or if still ongoing): ongoing
Not really comfortable giving any location data. You as and admin can probably figure it out, but I'd rather not simply state it outright.
Using Firefox on windows.
Wait times are not as bad as last time, maybe 10-15 seconds, when the page loads.

Grey Wolf

[Rawhide]

I've once again made a change which might mean that these speed issues could return. Please remember to include the following information:

Please include the following information:

• When it started
• When it finished (or if still ongoing)
• Your timezone
• Your region (Country at the very minimum, but state/providence would be very helpful—and city too—if you are happy to drill down that far)
• The browser(s) and device(s) you are using
• Details of the issue, including approximate wait times and any error messages

Also, please include a screenshot if you get a 522 (or other Cloudflare) error.

P.S. The main site is also (finally) moved over to the new server.

[LudicSavant]

No issues for me currently.

[Thundercracker]

no issues for me either at this point, will give a shout if I have any.

[Grey_Wolf_c]

I am experiencing no issues at current. There was a brief moment yesterday when it was taking maybe an extra second or two to load the pages, but nothing worth mentioning at the time, and whatever it was, it's not happening anymore.

Grey Wolf

[Typewriter]

I check the forums probably 2-3 times per day and have not noticed any issues since my last post (about 2/26).

[Razade]

Not sure if it's appropriate to post here. Lot of slowdown today (April 1st...what a day to pick) and loading problems. Had been good up to 2am GMT then hit a wall. Using Firefox, am in the United States and the loading issues have continued up to 3am GMT.

Edit: Issues seems to have cleared at 3:12am. GMT.

[Grey_Wolf_c]

Not sure if it's appropriate to post here. Lot of slowdown today (April 1st...what a day to pick) and loading problems. Had been good up to 2am GMT then hit a wall. Using Firefox, am in the United States and the loading issues have continued up to 3am GMT.

Edit: Issues seems to have cleared at 3:12am. GMT.

I'm also experiencing heavy but somewhat inconsistent slowdowns - sometimes it takes 30 seconds to load a page, sometimes I get a 500 Internal server error, sometimes it loads instantly, as of the posting of this message.

Grey Wolf

[farothel]

I'm also experiencing heavy but somewhat inconsistent slowdowns - sometimes it takes 30 seconds to load a page, sometimes I get a 500 Internal server error, sometimes it loads instantly, as of the posting of this message.

Grey Wolf

I have exactly the same issues. I work with Edge on a windows 10 PC.