Quote Originally Posted by Diggorian View Post
Do y'all think WotC uses customer service requests and input from forums to serve as their master editor? We buy their books, do further playtest in our games, sound off, then catch their ads when visiting their site for errata and FAQ?
No, they don't, or a whole bunch of important errata would've been issued already.

They're actually doing something like that with the upcoming Rules Compendium, though, so they've started to.