Acting as if the consensus doesn't matter in a social game often played with unfamiliar people is willful innocence
There seem to be 3 issues here
1) Moving from a product mentality to a subscription mentality -- you pay for access to things that can be changed without your will, rather than buying things you own
2) Controversial rules changes made by a new team with a different philosophy
3) Those controversial rules changes were said to be optional but are now being declared official, with previous content superseded, alienating people who dislike the changes and/or bought previous products
All of those are valid, and the 1st is an important issue in the consumer space in general these days