Yeah, that's likely, but I'm still awaiting the scenario:

Florence: Ship, I just heard the cargo bay doors open, who authorized that.
Your missing the point. The key point is that the ship DID accurately identify Florence on voice alone.
That means its identification algorithms are accurate, and guaranteed not to make any errors.

Well also. Being a spaceship its bound to have all manner of sensors. And not rely on visible light.

Note that Florence isn't worried about the humans: She is worried that the stupid robots are going to fling themselves at the station using nuclear bombs.

I suspect that Florence could probably negotiate transport and send Sam to get the robots while she goes off and tries to help fix the power. I don't think she will because he would come up with all sorts of ways to add extra fees against the robots, but she could probably convince him to not bilk them for too much. Probably.
Well. Its not like the humans are in direct danger. So far the light has just gone because the station is at a power conservation state.
But there is emergency generators. And plenty of skilled technicians. Who by all accounts are better suited for this than a green candidate who dont know the hardware.