Quote Originally Posted by jjordan View Post
I'm going to disagree, here. I think they understand what their customers do with their products. But, as I said, I think they've concluded that the existing customer based is peaked and facing diminishing profit margins while there is a high-profit margin customer based that is underserved. I think they believe they can continue to serve the existing customer base (while moving a lot of them into the new customer base) while drastically expanding the new customer base. And they kind of have to do this or someone else will. Which makes the current uproar amusing to me because it's largely about the old model and not the new model.
How do they think they're going to move people from the old customer base to the new customer base when membership in the new customer base is intrinsically predicated on being a rich idiot