Quote Originally Posted by Keltest View Post
Well you don't want that either because they can still sue you over it. Even if they lose, you're still out the money for the lawyer, and that's a non-trivial if.
Sue you? Over what? Having a tall guy behind the desk when they came in? Or for having some form of security in place?

It's not like the OP of the story said "the car is still under warranty" over the phone, they said "I'm not paying that" which could be read as a statement of intent to refuse payment for services rendered and since they arrived with intent to claim the vehicle despite said statement of refused payment there's enough wiggle room for the dealership to argue that they themselves felt threatened.

Hell, the OP was merely assuming that they were there to intimidate him, The situation was resolved before their presence was addressed and while threats would be in character for a shady business without confirmation there's no way of knowing for sure.